Last updated: 1 September 2026

1. Who we are

This online shop at gimmelsports.com (the "Site") is operated by:

Gimmel Studio OÜ
Registry code: 16779161
Ahtri 12
15551 Tallinn
Estonia
VAT number: EE102644607
Email: hello@gimmelsports.com

References to "Gimmel Sports", "we", "us" or "our" mean Gimmel Studio OÜ.

2. Scope and definitions

These Terms apply to every order placed through the Site. By placing an order you confirm that you have read and accept these Terms, together with our Shipping and Returns Policy and our Privacy Policy, which form part of this agreement.

"Consumer" means a natural person ordering for purposes outside their trade, business or profession.

"Business customer" means any person or organisation ordering for business purposes, including sports clubs, teams, academies, schools and companies placing team orders.

"Standard Product" means an item sold from our regular catalogue in predefined sizes, models and colour combinations, without any personalisation (for example our batting gloves in the Colour Series).

"Personalised Product" means an item that is manufactured to your individual specifications or is clearly personalised, for example custom baseball gloves built to the model, leather, colours, lacing, web, padding and size you select, and any item bearing a name, number, initials, logo, flag or other custom text or artwork. This includes team orders with a club logo or player names.

Whether an item is a Standard Product or a Personalised Product is stated on the product page and in your order confirmation. Choosing a size or a predefined colour combination from a drop-down menu does not, by itself, make an item a Personalised Product.

3. Ordering and formation of the contract

3.1 The presentation of products on the Site is an invitation to order, not a binding offer.

3.2 When you submit an order you make a binding offer to buy. We will send an automatic email acknowledging that your order has been received. The contract is concluded when we send you an order confirmation or ship the goods, whichever comes first.

3.3 Personalised Products designed on the Site. Custom gloves and other items configured with our online designer are produced exactly as configured in your order. The specification shown in your order confirmation is final and binding, and there is no further approval step. Please check the model, size, colours, lacing, text and every other option carefully before placing the order.

3.4 Personalised Products arranged directly with us. Team orders and other custom orders agreed by email or another channel become binding when you approve the final specification, design proof and size list in writing. Production starts after your approval. You are responsible for checking spelling, colours, sizes, quantities and artwork before approving.

3.5 We may decline or cancel an order, for example where a product is unavailable, where there is an obvious pricing or description error, where payment cannot be verified, or where we suspect fraud or a breach of these Terms. If we cancel an order you have already paid for, we will refund you in full.

3.6 We may limit quantities per order or per customer.

4. Product information

4.1 We do our best to display our products accurately. Because leather and fabric are natural or dyed materials and because screens render colours differently, the colour and grain of the product you receive may vary slightly from the images on the Site. Such minor variations are not a defect.

4.2 Personalised Products are handmade to your specification. Small variations in stitching, leather grain, colour tone and placement of embroidery or embossing are characteristic of handmade goods and are not a defect.

4.3 Sizing information is provided on the product pages. Please check the size guide carefully before ordering. Choosing the wrong size does not constitute a defect.

5. Prices and payment

5.1 Prices are shown in the currency selected on the Site and include VAT where applicable. Shipping costs are shown separately at checkout before you confirm the order.

5.2 For deliveries outside the European Union, import duties, customs charges and local taxes may be charged by the destination country. These are payable by you and are not included in our prices. See section 6.4.

5.3 Payment is due at the time of ordering through the payment methods offered at checkout. We may withhold shipment or production until payment has been received in full.

5.4 We may change prices at any time, but changes do not affect orders already confirmed.

5.5 If a price is obviously wrong (for example due to a typing or system error) and you could reasonably have recognised the error, we may cancel the order and refund any payment.

6. Delivery

6.1 We ship worldwide. Delivery times shown on the Site and in our Shipping and Returns Policy are estimates:

  • Standard Products: normally dispatched from stock and delivered within 6 to 7 business days within Europe. Deliveries outside Europe may take longer.
  • Personalised Products: made to order, normally delivered 8 to 10 weeks from the day you place the order (items designed on the Site) or from your written approval of the final specification (team and other custom orders arranged directly with us).

6.2 Delivery times are estimates and not a guaranteed delivery date. Delays caused by carriers, customs, strikes, extreme weather, natural events, technical failures or other circumstances outside our reasonable control do not entitle you to compensation. If we become aware that a Personalised Product will be materially delayed, we will inform you. Where you are a Consumer and we fail to deliver within an additional reasonable period you have set, you may cancel the order and receive a full refund, in accordance with applicable law.

6.3 You are responsible for providing a complete and correct delivery address. If a parcel is returned to us because of an incorrect or incomplete address, because it was not collected, or because delivery was refused, we may charge the cost of re-shipping. For Consumers exercising their right of withdrawal, section 7 applies instead.

6.4 Customs and import charges. For deliveries outside the European Union (including the United Kingdom, the United States, Canada and Australia), any import duties, customs fees, brokerage fees and local taxes are the responsibility of the recipient. We are not responsible for delays caused by customs procedures. If you refuse a parcel because of such charges and it is returned to us, we may deduct the outbound shipping costs, return costs and any charges we incur from your refund.

6.5 Risk of loss or damage passes to a Consumer when the Consumer (or a person designated by the Consumer, other than the carrier) takes physical possession of the goods. For Business customers risk passes when the goods are handed to the carrier.

6.6 Please inspect the parcel on delivery. If the packaging is visibly damaged, note this with the carrier if possible and contact us within 48 hours with photos so that we can open a claim with the carrier.

7. Right of withdrawal (Consumers)

This section applies to Consumers resident in the European Union or the European Economic Area. Consumers elsewhere have the rights set out in section 8 and any mandatory rights under their local law.

7.1 The right. You have the right to withdraw from the contract for a Standard Product within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods (or of the last item, where an order is delivered in several parcels).

7.2 Exclusions. In accordance with Article 16(c) of Directive 2011/83/EU, the right of withdrawal does not apply to Personalised Products, meaning goods made to your specifications or clearly personalised (see section 2). This covers custom baseball gloves built to your chosen configuration and any product with custom names, numbers, text, logos or artwork. It does not cover Standard Products that you have simply ordered in a particular size or predefined colour combination.

7.3 How to withdraw. To exercise the right of withdrawal you must inform us of your decision by an unequivocal statement (for example an email to hello@gimmelsports.com or a letter to the address in section 1) before the withdrawal period has expired. You may use the model withdrawal form at the end of these Terms, but it is not obligatory. Please include your order number.

7.4 Returning the goods. You must send the goods back to us without undue delay and in any event no later than 14 days from the day on which you notified us of your withdrawal. The deadline is met if you send the goods before the 14-day period has expired. We will send you the return address by email when we acknowledge your withdrawal notice. Returns are handled from our fulfilment location, not from our registered office; please do not send goods to the registered office address in section 1, as parcels sent there cannot be processed.

7.5 Cost of return. You bear the direct cost of returning the goods. We do not provide prepaid return labels. We recommend using a tracked service, as the goods remain your responsibility until they reach us. The cost of return shipping from within Europe is typically in the range of 5 to 20 EUR depending on the country and carrier, and higher from outside Europe.

7.6 Refund. If you withdraw, we will reimburse all payments received from you, including the cost of standard delivery (but not any supplementary costs arising from your choice of a delivery method other than the least expensive standard delivery we offer), without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw. We may withhold the reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earliest. We will reimburse you using the same means of payment you used for the original transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.

7.7 Condition of the goods. You may inspect and try the goods in the way you would in a shop, to establish their nature, characteristics and functioning. You are liable for any diminished value of the goods resulting from handling beyond this. For batting gloves and similar items this means: trying them on indoors to check the fit is fine; using them in training or a game, removing tags, washing them, or returning them soiled, marked or with sweat or dirt is not. Where the value of the goods has been diminished, we may deduct a corresponding amount from your refund.

7.8 Cancellation of Personalised Products. Although the statutory right of withdrawal does not apply to Personalised Products, as a goodwill gesture you may cancel an order for a Personalised Product free of charge within 12 hours of placing it by emailing hello@gimmelsports.com. After 12 hours materials are reserved and production is scheduled, and the order can no longer be cancelled or refunded, except under section 9 (defects).

8. Returns for Consumers outside the EU and EEA

8.1 United Kingdom. Consumers in the United Kingdom have a 14-day cancellation right for Standard Products under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and statutory rights under the Consumer Rights Act 2015. Section 7 applies to UK Consumers in the same way.

8.2 Other countries. For Consumers elsewhere (for example the United States, Canada or Australia) we voluntarily offer the same 14-day return policy for Standard Products as set out in section 7, on the same conditions (goods unused and in original condition, customer bears return shipping and any customs charges on the return). Import duties and taxes paid to your local authorities are not refundable by us. Nothing in these Terms limits any mandatory rights you have under your local consumer law.

9. Legal guarantee of conformity (defects)

9.1 What is covered. As a Consumer you are entitled to the legal guarantee of conformity under EU law (Directive (EU) 2019/771) and the Estonian Law of Obligations Act. We are liable for any lack of conformity that exists at the time of delivery and becomes apparent within 2 years of delivery. Where the mandatory law of your country of residence provides a longer period (for example 3 years in Portugal), that period applies.

9.2 A lack of conformity means that the product does not correspond to what was agreed or what you could reasonably expect at delivery. Examples of covered defects include: seams that come apart under normal use within a short period, leather or fabric that tears or splits without external cause, lacing, straps, Velcro closures or padding that fail because of a manufacturing or material fault, wrong size or model delivered compared with your order, incorrect or missing personalisation compared with the approved specification or proof, and damage that was present when the parcel was delivered.

9.3 What is not covered. The legal guarantee only covers defects that existed at the time of delivery. It does not cover:

  • normal wear and tear from use, including thinning or wearing through of palms and fingers, loss of grip or tackiness, fading, creasing, softening or discolouration of leather, stretching of materials, and loosening of stitching after extended use;
  • damage caused by use in a way the product is not intended for, by accident, impact, cutting, or abrasion against equipment;
  • damage caused by improper care, including machine washing, tumble drying, soaking, using solvents or harsh cleaning agents, or exposure to excessive heat, direct sunlight or moisture during storage;
  • damage caused by modifications, repairs or alterations not carried out by us;
  • damage caused by sweat, saliva, dirt, pine tar, resin or other substances;
  • the normal break-in process of a leather glove and any differences in feel, stiffness or shape that result from breaking in;
  • a size that does not fit, where the correct size according to our size guide was not ordered, or where fit preferences change after use;
  • minor variations in colour, grain, texture or embroidery placement inherent in natural materials and handmade products (see section 4);
  • products bought second hand or from anyone other than Gimmel Sports.

9.4 We do not offer a separate commercial warranty in addition to the legal guarantee.

9.5 How to make a claim. Please contact hello@gimmelsports.com as soon as possible after discovering the defect, and in any case within 2 months of discovering it, with your order number, a description of the problem, and clear photos (and video where useful) of the defect and of the whole product. Keep the product until the claim is resolved. In most cases photos are sufficient; where we need to inspect the product we will tell you how to send it to us.

9.6 Remedies. If a lack of conformity is confirmed, we will at our choice repair or replace the product free of charge within a reasonable time. If repair or replacement is impossible, disproportionate, or fails, you are entitled to a proportionate price reduction or to terminate the contract and receive a refund, as provided by law. If a replacement is no longer available, we will offer a product of equivalent value or a refund. For Personalised Products, a replacement will be made to the same specification and is subject to our normal production time.

9.7 Burden of proof. A lack of conformity that becomes apparent within 1 year of delivery is presumed to have existed at delivery, unless this is incompatible with the nature of the product or of the defect (for example clear signs of wear, misuse or damage). Where the mandatory law of your country provides a longer presumption period, that period applies. After the presumption period, you may be asked to show that the defect existed at delivery.

9.8 Business customers. For Business customers the statutory guarantee of conformity applies as set out in the Estonian Law of Obligations Act for commercial contracts. Business customers must inspect the goods on receipt and notify us of any visible defects, shortages or incorrect items within 14 days of delivery, and of hidden defects within 14 days of discovery, failing which the goods are deemed accepted. Our liability to Business customers for defects is limited to repair, replacement or refund of the price of the affected items, at our choice.

10. Exchanges

Exchanges are offered as a voluntary service and are not a statutory right.

10.1 Standard Products (for example a batting glove in the wrong size) can be exchanged within 14 days of delivery provided they are unused and in original condition with tags attached. You return the item at your own cost, and we ship the replacement once the returned item has been received and checked. Shipping for the replacement pair is charged at our standard rate for your destination (currently 12.95 EUR within Europe), payable before dispatch. Alternatively you may withdraw under section 7 and place a new order.

10.2 Personalised Products cannot be exchanged, since they are made to your specification.

11. Team and business orders

11.1 Orders placed by clubs, teams, academies, schools or companies, orders with team logos or player names, and bulk orders are Business orders, and the person placing the order confirms that they are acting for business purposes. Sections 7, 8 and 10 (withdrawal, returns and exchanges) do not apply to Business orders.

11.2 Team orders are produced according to the approved proof and size list. Once the proof and size list are approved, the order is binding and cannot be cancelled or changed. Size changes after approval are treated as a new order.

11.3 By supplying a logo, crest or artwork you confirm that you have the right to use it and that its use does not infringe any third-party rights, and you indemnify us against any claim arising from the artwork you supplied.

11.4 Production time for team orders is agreed at the time of order confirmation and is an estimate.

12. Intellectual property

All content on the Site, including product designs, images, text, logos and the Gimmel Sports name, is owned by or licensed to Gimmel Studio OÜ and may not be copied, reproduced or used without our written permission.

13. Acceptable use of the Site

You must not use the Site for any unlawful purpose, attempt to gain unauthorised access to it, introduce malicious code, scrape or copy content, submit false information, or interfere with its operation. We may suspend or terminate access to the Site for breach of these Terms.

14. Liability

14.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, for intentional or grossly negligent breach, or for any liability that cannot be excluded under applicable law, including your statutory rights as a Consumer.

14.2 Subject to 14.1, we are not liable for indirect or consequential losses, loss of profit or loss of business, and our total liability under or in connection with an order is limited to the amount you paid for that order.

14.3 Our products are sports equipment. They are intended to be used for the sport they are designed for, in the appropriate size. We are not liable for injury or damage resulting from use of a product for a purpose for which it was not designed or in an unsuitable size.

15. Force majeure

We are not liable for any failure or delay in performing our obligations caused by events outside our reasonable control, including natural disasters, epidemics, war, strikes, carrier or customs failures, supplier failures, or failures of telecommunications or IT systems. If such an event lasts more than 60 days, either party may cancel the affected order and any payment for goods not delivered will be refunded.

16. Complaints and dispute resolution

16.1 If you have a complaint, please email hello@gimmelsports.com. We aim to respond within 5 business days and to resolve complaints within 15 business days.

16.2 Consumers resident in Estonia may refer a dispute to the Consumer Disputes Committee (Tarbijavaidluste komisjon) at the Estonian Consumer Protection and Technical Regulatory Authority (www.ttja.ee). Consumers in other EU countries may contact the European Consumer Centre in their country (www.eccnet.eu) for assistance with cross-border complaints. We are not obliged to participate in alternative dispute resolution procedures, but we will consider each request in good faith.

17. Governing law and jurisdiction

17.1 These Terms and any contract concluded under them are governed by the laws of Estonia, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

17.2 If you are a Consumer, this choice of law does not deprive you of the protection of mandatory provisions of the consumer law of the country in which you have your habitual residence, and you may bring proceedings in the courts of that country.

17.3 For Business customers, the courts of Harju County, Estonia (Harju Maakohus) have exclusive jurisdiction.

18. General

18.1 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force.

18.2 We may update these Terms from time to time. The version in force at the time you place an order applies to that order.

18.3 These Terms are written in English. Any translations are provided for convenience only; in case of conflict the English version prevails.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Gimmel Studio OÜ, Ahtri 12, 15551 Tallinn, Estonia, hello@gimmelsports.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:

Ordered on (*) / received on (*):

Order number:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.