We only use Grade "A" select Japanese KIP leather for the glove and Steerhide for the laces. The quality of our hides are comparable to those in the most established brands. Our gloves are handcrafted one by one to ensure maximum quality of construction.
We do not normally accept changes after the order was placed. We want to ensure we can deliver as fast as possible so we send your order right away to our production team.
The normal delivery times after placing the order is 4 to 5 weeks. This can be affected by special situations and take 1 or 2 extra weeks.
The gloves include a 1 year guarantee. Any complaints and/or issues concerning a custom glove are dealt with on a case by case basis by the Gimmel Sports staff.
Each country has different import regulation so it is impossible for us to cover these charges. If there are duties and import taxes they will be need to be paid by the customer.
There are no refunds allowed on any custom made glove. Any complaints and/or issues concerning a custom glove are dealt with on a case by case basis by the Gimmel Sports staff. There is a 1 year non transferable glove defect warranty on all custom glove orders. If determined a "defective" glove will be either repaired or replaced at the discretion of Gimmel Sports. Repaired or replacement custom gloves will take the normal amount of turnaround time.
Our gloves are designed and crafted with Pro players standard, which means that they come extra stiff, so the player can mold and break in the glove to their own playing style. We recommend breaking in your glove the traditional way, by playing ball as much as possible. After using the glove store it with a ball of the preferred size inside the complementary wrap we send you with the glove. Never ever place your glove inside a stove/steamer or microwave oven in an attempt to soften the leather, this will not only damage the leather but also is a potentially dangerous practice. We do not recommend applying any type of conditioner as it may damage the leather or the colors.
At this moment we can not recommend any of these products. They can damage the color of your glove. If you decide to use any product, please try it first on a small part of your glove that is not too visible just in case.
The best way to get in touch with us is via e-mail: email@example.com