FAQs

We only use Grade A select Japanese Kip leather for the glove body and steerhide for the laces. These are the same hides used by the established professional brands, and every glove is handcrafted and inspected individually before it ships.

A custom glove is built to the configuration you choose in our online designer: model, size, leather colours, lacing, web, padding and any text or embroidery. It is made specifically for you and cannot be returned or exchanged. A standard product, such as our batting gloves in the Colour Series, is a catalogue item in a fixed size and predefined colour combination. Standard products can be returned within 14 days of delivery.

Each product page has a size guide. For batting gloves, measure the circumference of your dominant hand around the knuckles (without the thumb) and compare it with the chart. If you are between sizes, we recommend the larger one. Choosing the wrong size is not a defect, so please check before ordering. If a batting glove does not fit, you can exchange it or return it within 14 days.

Custom gloves are produced exactly as configured in your order, and we forward orders to production right away, so changes are not possible once the order is placed. You can cancel a custom order free of charge within 12 hours of placing it by emailing hello@gimmelsports.com. After that, materials are reserved and production is scheduled, and the order can no longer be cancelled or changed. Please check every option carefully before you confirm.

For custom gloves, within 12 hours of ordering (see above). For standard products, you can cancel any time before the order ships by emailing us with your order number. Once a standard product has been delivered, you can still return it within 14 days under our returns policy.

Standard products (batting gloves and other catalogue items) ship from stock and normally arrive within 6 to 7 business days in Europe. Custom gloves are made to order and normally take 8 to 10 weeks from the day you place the order. These are estimates rather than guaranteed dates, and we will let you know if a custom order is going to be materially delayed.

Yes. Most of our orders go to Europe, but we also ship to the United Kingdom, the United States, Canada, Australia and other countries. Deliveries outside Europe typically take 7 to 14 business days plus any time in customs.

No. For deliveries outside the European Union, import duties, customs fees and local taxes are charged by the destination country and are paid by the recipient. They vary by country and order value, so we cannot predict or include them.

You receive an email with the tracking number as soon as your order ships. If the tracking shows the parcel is held by the carrier or customs, they will normally contact you at the phone number or email you gave at checkout, so please make sure these are correct.

No. Custom gloves are made to your specification, so they are excluded from the 14-day right of withdrawal under EU consumer law, and they cannot be exchanged. This does not affect your rights if a glove has a manufacturing defect (see the guarantee section below).

Yes. As a consumer you can return a standard product within 14 days of receiving it, without giving a reason. The item must be unused and in its original condition with tags attached. You pay the return shipping; we refund the full price plus the standard outbound shipping you paid. Full details are in our Shipping and Returns Policy.

Yes, within 14 days of delivery, as long as they are unused and in original condition. Email us with your order number and the size you need, send the pair back to us with a tracked service, and we ship the replacement once we have received and checked it. Shipping for the replacement pair is charged at our standard rate (12.95 EUR within Europe). If you prefer, you can return the pair for a full refund instead and place a new order.

Email hello@gimmelsports.com first with your order number. We confirm the return and send you the return address by email. Please wait for it before shipping: returns go to our fulfilment location, not to our registered office, and parcels sent to the registered office cannot be processed.

All our products are covered by the legal guarantee of conformity under EU law, which lasts 2 years from delivery (longer where your local law requires it). It covers manufacturing and material defects that existed when the product was delivered, for example seams opening under normal use, leather splitting without an external cause, or a personalisation that does not match your order. It does not cover normal wear and tear, damage from accidents or misuse, improper care, or the normal break-in of a leather glove. We do not offer a separate commercial warranty.

Normally not. Batting gloves are a consumable piece of equipment: with regular use the palms wear thin and eventually through, the grip fades and the leather softens. That is wear, not a defect. If you think the wear is unusual for the age and use of the gloves, send us photos and we will look at it.

Email hello@gimmelsports.com as soon as you notice the problem, with your order number, a short description, and clear photos of the defect and of the whole product. In most cases photos are enough for us to decide. If the product is defective we repair or replace it free of charge.

Our gloves are crafted to a professional standard, which means they come extra stiff. We recommend breaking them in the traditional way: play catch, work the pocket with a ball, and let the leather shape itself to your hand over time. When you are not using the glove, store it with the wrap and the ball supplied so the pocket keeps its shape. Avoid steaming, oven heating, or soaking the glove; these methods can damage the leather and are not covered by the guarantee.

We do not recommend them. Many conditioners and oils can alter or stain the colour of the leather, and the effects are permanent. If you decide to use a product anyway, test it first on a small, hidden area and apply very little. Damage caused by care products is not covered by the guarantee.

Yes. Team orders with club logos, player names or numbers are arranged directly by email. We agree the specification, design proof and size list with you, and production starts once you approve them in writing. Team orders are business orders, so the 14-day return right for consumers does not apply, and the order becomes binding at approval. Email hello@gimmelsports.com with your team name, quantities and what you have in mind.

Email hello@gimmelsports.com. We normally reply within 5 business days. Please include your order number if your message is about an existing order.