Last updated: 1 September 2026

This policy explains how we ship, how returns and exchanges work, and how to make a claim if something is wrong with your order. It forms part of our Terms and Conditions. If anything here conflicts with the Terms and Conditions, the Terms and Conditions apply.

Questions: hello@gimmelsports.com

1. Delivery times

We ship worldwide from Europe.

Standard products (batting gloves and other catalogue items)
Shipped from stock. Delivery within Europe normally takes 6 to 7 business days from the day you place your order. Deliveries to the UK, USA, Canada, Australia and other destinations outside Europe typically take 7 to 14 business days plus any time in customs.

Custom products (custom baseball gloves, personalised items, team orders)
Made to order. Production and delivery normally take 8 to 10 weeks from the day you place your order, if you designed the item on our website, or from the day you approve the final specification in writing, for team and other custom orders arranged with us by email. Items designed on the website are produced exactly as configured in your order, with no further approval step, so please check every option before ordering. We will email you when your order ships.

All delivery times are estimates. We cannot guarantee a specific delivery date, and we are not responsible for delays caused by carriers, customs, strikes, weather or other events outside our control. If a custom order is going to be materially delayed we will let you know.

2. Shipping costs

Shipping costs are calculated at checkout based on your destination and are shown before you confirm your order. Our current standard rate within Europe is 12.95 EUR per parcel.

3. Tracking

Once your order is shipped you will receive an email with the tracking number. Please check the tracking regularly. If the parcel is held by the carrier or customs, they will normally contact you at the phone number or email you gave at checkout, so please make sure these are correct.

4. Delivery address

You are responsible for entering a complete and correct delivery address, including any apartment number or company name needed for delivery. If you notice a mistake, email hello@gimmelsports.com immediately with your order number; we can change the address only before the parcel has shipped.

If a parcel comes back to us because the address was wrong or incomplete, because it was not collected from the carrier or pick-up point in time, or because delivery was refused, we will contact you. Re-shipping is charged at our standard shipping rate. If you prefer a refund instead, we will refund the product price less the outbound shipping cost and any return charges we incurred (this does not apply where you are exercising your legal right of withdrawal, see section 6).

5. International orders, customs and import charges

For destinations outside the European Union (including the United Kingdom, the United States, Canada and Australia), your order may be subject to import duties, customs fees, brokerage fees and local taxes. These are charged by your country's authorities or the carrier on delivery, are not included in our prices, and are your responsibility.

We cannot predict these charges, as they vary by country and product value. We are not responsible for delays caused by customs procedures. If a parcel is refused because of import charges and returned to us, the outbound shipping, the return costs and any charges we incur will be deducted from your refund.

6. Returns: 14-day right of withdrawal (standard products)

If you are a consumer and you change your mind about a standard product, or it does not fit, you can return it within 14 days of receiving it, without giving a reason. This is your legal right of withdrawal in the EU, EEA and UK, and we voluntarily extend the same policy to consumers everywhere else.

What can be returned
Standard products, meaning catalogue items in a predefined size, model and colour combination, such as our batting gloves. Selecting a size or colour from a drop-down menu does not make a product custom.

What cannot be returned
Custom products made to your specification or clearly personalised: custom baseball gloves built to your chosen configuration, and any product with custom names, numbers, text, logos or artwork, including team orders. These are excluded from the right of withdrawal by law (Article 16(c) of Directive 2011/83/EU). If you have made a mistake in a custom order, contact us within 12 hours of ordering and we will cancel it free of charge. After that, production is scheduled and the order can no longer be cancelled.

How to return

  1. Email hello@gimmelsports.com within 14 days of receiving your order. Tell us your order number and that you want to return the item. You can use the withdrawal form at the bottom of our Terms and Conditions, but a plain email is fine.
  2. We will confirm the return and send you the return address by email. Please wait for it before shipping: returns go to our fulfilment location, not to our registered office in Tallinn, and parcels sent to the registered office cannot be processed.
  3. Send the item back within 14 days of telling us. Pack it well, in its original packaging where possible, with tags attached. We recommend a tracked service and keeping your proof of postage, because the parcel is your responsibility until it reaches us.
  4. Once we receive the item and check it, we refund you within 14 days, to the payment method you used for the order.

Return shipping costs
You pay the cost of return shipping. We do not provide prepaid return labels. Typical costs from within Europe are around 5 to 20 EUR depending on your country and carrier.

What we refund
The full price of the returned item plus the standard outbound shipping you paid for the order (if the whole order is returned). If you chose a faster or more expensive shipping option, we refund the cost of our standard option. We may wait until we have received the item, or you have sent us proof of shipping, before refunding.

Condition of returned items
You may try the item on to check the fit and look at it as you would in a shop. If you go beyond that, for example by using the gloves in training or a game, washing them, removing tags, or returning them dirty, marked or with signs of sweat, we can deduct the loss in value from your refund. Items returned in an unsellable condition may be refunded only in part.

7. Exchanges

Exchanges are a voluntary service on top of your legal rights.

If a standard product is the wrong size, you can exchange it within 14 days of delivery as long as it is unused, in original condition and with tags attached. The process is:

  1. Email hello@gimmelsports.com with your order number and the size you would like instead.
  2. Send the original item back to us at your own cost, using a tracked service.
  3. Once we receive and check it, we ship the replacement. Shipping for the replacement is charged at our standard rate (currently 12.95 EUR within Europe), payable before dispatch.

If you would rather not pay the exchange shipping, you can return the item for a full refund under section 6 and simply place a new order.

Custom products cannot be exchanged, because they are made specifically for you.

8. Damaged in transit

Please inspect your parcel when it arrives. If the box is visibly damaged, note it with the carrier if you can and email us within 48 hours with photos of the packaging and the product. We will open a claim with the carrier and send you a replacement or a refund. Please keep the packaging until the claim is closed.

9. Faulty products: the legal guarantee

We do not offer a separate commercial warranty. Instead, every product is covered by the legal guarantee of conformity, which under EU law lasts 2 years from delivery (longer where your local law requires it, for example 3 years in Portugal). The legal guarantee covers defects that existed when the product was delivered, in particular manufacturing and material faults.

Covered, for example

  • Seams or stitching that open up under normal use within a short time.
  • Leather or fabric that splits or tears without any external cause.
  • Straps, Velcro, lacing or padding that fail because of a manufacturing or material fault.
  • Wrong size, model or colour delivered compared with your order.
  • Incorrect or missing personalisation compared with the approved specification or proof.
  • Damage that was already present when the parcel was delivered.

Not covered, for example

  • Normal wear and tear: palms or fingers wearing thin or through, loss of grip, fading, creasing, softening or discolouration of leather, stretched materials, or stitching that loosens after extended use.
  • Damage from accidents, impacts, cuts, or abrasion against bats, balls, cleats or other equipment.
  • Damage from improper care: machine washing, tumble drying, soaking, solvents or harsh cleaners, heat, direct sunlight or damp storage.
  • Modifications or repairs not done by us.
  • Damage or staining from sweat, saliva, dirt, pine tar, resin or other substances.
  • The normal break-in of a leather glove and the changes in stiffness, feel and shape that come with it.
  • A size that does not fit where the size guide was not followed, or fit preferences that change over time.
  • Minor variations in colour, grain, texture or embroidery placement, which are normal for natural materials and handmade goods.
  • Products bought from anyone other than Gimmel Sports.

Batting gloves in particular are a consumable piece of equipment. With regular use their palms wear through over a season; this is normal wear, not a defect.

How to claim

  1. Email hello@gimmelsports.com as soon as you notice the problem, and in any case within 2 months of noticing it. Include your order number, a description of the issue, and clear photos of the defect and of the whole product (a short video helps for things like Velcro or lacing).
  2. We will review the claim and reply, normally within 5 business days. In most cases photos are enough; where we need to inspect the product we will tell you how to send it to us.
  3. If the product is defective, we will repair it or replace it free of charge. If neither is possible within a reasonable time, we will offer a price reduction or a full refund. For custom products, a replacement is made to the same specification and takes our normal production time. If a standard product is no longer available, we will offer an equivalent product or a refund.

Every claim is reviewed individually and in good faith. If you think a problem is a defect, please get in touch, even if you are not sure.

10. Team and business orders

Orders from clubs, teams, academies, schools and companies, orders with team logos or player names, and bulk orders are business orders. The 14-day withdrawal right and the exchange service do not apply to business orders. Please check your proof and size list carefully: once approved, the order is binding. Visible defects, shortages or incorrect items must be reported within 14 days of delivery. Faulty items are repaired or replaced.

11. Contact

Gimmel Sports (Gimmel Studio OÜ)
hello@gimmelsports.com

Return address: sent by email when you request a return. Do not send returns to the registered office address.